Discover why numerous RWC businesses have chosen to partner with Rex Cirrus8 and how it’s enhancing the experience for both tenants and landlords

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Supporting High-Performing Commercial PM Teams

As the Commercial Property Management Performance Specialist at Ray White Commercial Brisbane, Mrs Leteicha Wilson plays a pivotal role in helping franchisees strengthen their commercial PM operations. Across Australia, more than 30 divisions look to her for guidance on performance, technology, and operational optimisation.

Over the past few years, she’s seen a major shift: a network-wide migration to Rex Cirrus8 — with more than 70% adoption driven by better support, commercial-specific workflows, and a development team that listens.

“Our network loves that Rex Cirrus8 actually listens. The developments we see each month come directly from the feedback our teams send through.”‍

— Mrs Leteicha Wilson, Commercial Property Management Performance Specialist, Ray White Commercial Brisbane

• 70%+ of Ray White Commercial divisions now using Rex Cirrus8
• Seamless migrations strengthened by strong training and support
• User-driven development shaped by direct franchise feedback
• Commercial-specific workflows tailored to real day-to-day operations
• Better client retention through tailored reporting and owner/tenant portals

Many divisions were previously using software marketed as “commercial PM” — but built for residential workflows. Key functions were missing, updates were slow, and vendors weren’t listening to user feedback. As a result, teams struggled to deliver the level of reporting and operational control their clients expected.

Challenge & Opportunity

Leteicha saw two consistent issues across the network:

1. Software built for residential workflows, repackaged as commercial tools.
2. Vendors who weren’t listening to their users — stalling development and innovation.

Commercial property management needed more than relabelled residential features. It required genuine commercial functionality.

Built for Commercial PM, Not Adapted for It

Rex Cirrus8 stood out across the Ray White Commercial network because:

• It is genuinely commercial-specific — no retrofitting, no workarounds.
• Its accounting strength is unmatched in the industry.
• Developments are consistently shipped based on real user feedback from the network.
• The platform supports real-world commercial workflows end-to-end.

Leteicha works closely with the Rex Cirrus8 team — including Kirstie — to advocate for network needs and push through enhancements that strengthen daily operations.

Implementation Journey

Migration can feel daunting. But for Ray White Commercial divisions, the Rex Cirrus8 experience has been consistently effective.

The support and onboarding teams run migrations in a structured, hands-on way — making the transition feel less like a risk and more like a guided process. Post-migration training and ongoing support ensure teams stay confident as they adopt new workflows.

Recorded training modules also help new hires onboard quickly and consistently.

Transformation & Impact

Rex Cirrus8 introduced several high-impact improvements across the network:

• ‍Outgoing Budgets & Reconciliations. These features save significant time and remove operational friction.‍
• Tenant Portal. Tenants lodge maintenance requests directly — improving communication and reducing back-and-forth.‍
• Editable, Tailored Reporting. Rex Cirrus8 supports the exact reporting formats commercial clients expect.‍
• Owner Portal Access. Owners can self-serve statements, invoices, and reports on demand.‍
• Support That Actually Supports. The 1300 hotline, email support, and responsive development cycle give teams confidence and momentum.

Growth & Scalability

With more than 70% of Ray White Commercial divisions now using Rex Cirrus8, the network benefits from:

• Consistent workflows
• Stronger reporting
• Better client transparency
• More efficient onboarding
• Technology that grows with them, not against them

By choosing a platform built specifically for commercial PM, the network has lifted operational performance across the board. Leteicha sees Rex Cirrus8 as a long-term partner — one aligned with the needs of real commercial PM operators. With user feedback steering development and a support team that delivers value, the network is positioned to keep improving year after year.