Privacy Policy

This Policy was last updated on 1 July 2024.

Introduction

Cirrus8 values and respects the privacy of the people we deal with. Cirrus8 is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, through the use of our website www.cirrus8.co.uk, or via our Service (see below definition).

Definitions

“Cirrus8” means Cirrus8 UK Limited trading as Cirrus8.

“Overseas recipients” means employees or contractors of Cirrus8 that reside in a country other than Australia or the United Kingdom.

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

“Service” means the hosted software platform made available through the Internet or mobile application for users to use. It consists of an online property management, accounting and related services platform, including but not limited to Cirrus8, CirrusFM, the Executive Management Dashboard and Automated Invoicing (as may be changed or updated from time to time by Cirrus8).

“Website” means our public website held at www.cirrus8.co.uk including linked pages.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

Registration Information - this can include your contact information (such as full name, email address, phone numbers & passwords)

Communication Information and Preference - this may include your contact details and how you wish us to communicate with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

• interact with us over the phone, email, and via marketing material;
• utilise our Service;
• participate in surveys or questionnaires;
• attend a Cirrus8 event;
• subscribe to our mailing list;

Specifically, the information we can collect automatically includes:

• Device information – IP addresses, device information (mobile device ID, model and manufacturer), operating system, device and application identification number.
• Usage information such as date and time of visits, pages viewed, time spent on a page.
• The content of your email messages together with your email address and our responses.

How do we use your personal information?

Broadly speaking, we use personal information to administer our business activities, providing customer service and make available other items and services to our customers and prospective customers. Some of the purpose include the following:

• provide you with information or services that you request from us;
• deliver to you a more personalised experience and service offering;
• marketing and research purposes;
• provide industry research material on an anonymised basis;
• to enhance cyber security over information we hold;
• to improve the services offered by Cirrus8;
• to provide you with support assistance if you reach out to our support team.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our third-party service providers (for example, our IT providers)
• our marketing providers;
• our professional services advisors;
• potential buyers and or third party suppliers in connection with any proposed merger or acquisition;
• third parties when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

By submitting your data, you agree to this collection, transfer, storing or processing of the data purposes described in this policy. We will take all reasonable steps to ensure data about you is treated securely in accordance with this policy, and all information you provide to us is stored on our secure servers or those of our sub-contractors. However, the personal information that we collect from you may be sent and stored outside the European Economic Area (“EEA”). By registering on the website or sending us your personal information by any means, you are indicating your consent for your personal information to be sent, stored and processed outside the EEA.

Transfer of personal information overseas

Part of our services may be performed by Overseas Recipients. Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia & the United Kingdom.

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Our website and software servers are in the United Kingdom & Australia, we are based in Australia and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.

How do we protect your personal information?

Cirrus8 will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• having a robust physical security of our premises and databases / records;
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having robust logical security measures in place to restrict unauthorised access to systems that contain personal information;
• having other technological measures in place (for example, anti-virus software, firewalls).

How do we protect your information and secure information transmissions?

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send confidential information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Cirrus8 never transmits credit card information via email. Cirrus8 may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Cirrus8 uses software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

Cookies

The Cirrus8 website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Cirrus8 website.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information?

Cirrus8 will endeavour to keep your personal information accurate, complete, and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us by email to sales-uk@cirrus8.com and we will usually respond within ten (10) days.

Links to third-party sites

Cirrus8 website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website.

Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Children's Privacy

Children are not eligible to use our website and Service and we ask that minors (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.

Updates to this Privacy Policy

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Inquiries and complaints

For complaints about how Cirrus8 handles, processes or manages your personal information, please email sales-uk@cirrus8.com. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to ten (10) business days for Cirrus8 to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Cirrus8’s response to a complaint, you have the right to contact the relevant data protection authority in your region.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: sales-uk@cirrus8.com
Phone: +44 20 4600 3857
Address: First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom

Cirrus8 UK Limited trading as Cirrus8

‍