Onboarding. Training. Support. Success.
Thousands of users, from Down Under to Great Britain, have successfully onboarded to the Rex and Rex Cirrus8 platforms. Recognising that onboarding is crucial to transforming your commercial property business into a modern, automated, growth-driven operation, we developed a streamlined, stress-free process we call the Partnership Promise.
Breathe easier, with our Partnership Promise.
Implementation Planning
We make implementing Rex Cirrus8 as seamless as possible. We understand that switching SaaS platforms can be time-consuming and challenging, which is why we ensure your onboarding is a strategic investment in a more efficient—and potentially more profitable—future.
Dedicated Training
From the outset, you’ll have a kick-off meeting to outline the process, be assigned a single point of contact, and work with a dedicated trainer throughout the implementation, which typically takes 6–8 weeks for a migration.
One-on-one Support
You will have unlimited access to your Implementation Manager for personalised, one-on-one support. They will guide you through the system’s functionality, answer questions, and help you leverage our comprehensive knowledgebase for self-service support.
Your onboarding is designed with change management in mind:
Step 1
System configuration is tailored to your workflows, structure, goals and business needs.
Step 2
Migration and onboarding plans are customised to your priorities and timelines.
Step 3
Your team is trained by property professionals who understand both property operations and systems, focusing on lease management, accounting (AR/AP), and Facilities Management.
Step 4
Ongoing workshops and webinars keep your team ahead, ensuring new starters are productive from day one, covering topics such as budgets and VO reconciliations.
Step 5
Our dedicated Customer Success Support team works alongside you to drive real value.
Our ongoing support gets 96% of thumbs up
Once you’re live and growing, our team is here to support you every step of the way. Whether you need extra training, guidance or advice, we’re just a call or click away. You can also explore our in-platform Know & Grow knowledge base to quickly find answers and solutions.
Our support team – made up of property professionals who understand both your business and systems – consistently achieves a 96% Customer Satisfaction Score (CSAT). You’ll find their help available, always, by phone, email or directly within the platform.
We’re committed to your ongoing success. Our product evolves constantly, with new features and enhancements delivered through seamless in-product updates, helping you stay ahead in a fast-moving market.
Access our support portal
A few pats on the back from the Commercial Property Management industry
Start taking advantage of Property Grow-how with Rex Cirrus8